Troubleshooting Guide

If you're experiencing unexpected behaviour or low success rates, try these initial steps.

1. Understand Our CAPTCHA Solving Process

Familiarize yourself with how we handle CAPTCHAs by reviewing our CAPTCHA Solving Events. This can provide insight into whether CAPTCHA challenges are the source of the issue.

Please note this is supported only for Chrome version at the moment.

1. Try an Alternative Browser Endpoint

Some target websites perform better with a specific browser engine. If you're using the Chrome endpoint, consider switching to the Firefox endpoint, or vice-versa: Chrome Endpoint: wss://ubc.oxylabs.io Firefox Endpoint: wss://ubs.oxylabs.io

1. Use the Country Parameter

Specifying a country parameter in your requests can significantly increase success rates. This ensures your requests are routed through IPs from a specific geographic location, filtering out IPs from random or potentially less reliable locations.

You can specify a country for your browser session by adding the ?p_cc parameter to your connection URL. More information can be found in section Country Selection.

1. Use the Device Type Parameter

Experimenting with a device parameter can result in higher success rates. You can customize how the browser emulates different device types by using the ?p_device parameter. More information can be found in Device Type section. Please note this is supported only for Chrome version at the moment.

If issues persist after trying these steps, please contact your Dedicated Account Manager with details of the problem and the steps you've already taken.