Response Codes
Errors originating from our infrastructure will include additional information in the X-Error-Description response header. This header provides details about the error and guidance on what to do next.
If you receive an error from the targeted website, this header will not be included in the response. In such cases, please review your scraping setup and see if it helps resolving the issue.
If you encounter a response code not listed here, please reach out to Customer Success or your Account Manager for further assistance.
| Response | Description |
|---|---|
| Bad request: could not parse the request. Please check if the request is formatted correctly. |
| Bad request: SOCKS version unsupported. Please use SOCKS5 to make requests. |
| Bad request: unsupported parameters were used. Please contact support or your account manager if you have any questions. |
| Bad request: invalid HTTP request received. Please try again. |
| Access denied: restricted target. Please contact support or your account manager if you have any questions. |
| Access denied: user authentication failed. Please check your credentials and try again. |
| Access denied: traffic limit reached. Please contact support or your account manager if you have any questions. |
| Internal server error: we have encountered an internal error. Please try again. |
| Bad response: invalid HTTP response received during the request. Please try again. |
| Bad response: invalid response received during the request. Please try again. |
| Bad gateway: session failed. Please start a new session. |
| Bad gateway: exit node not found (session ended). Try using different filters (or start a new session). |
| Bad gateway: we have encountered an error. Please try again. |
| Bad gateway: client disconnected. Please try again. |
| Timeout: request timed out. Please try again. |
| Timeout: unable to reach the target. Please check if the target URL is correct and try again. |
| Bad response: invalid response received during the request. Please try again. |
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