# What is your refund policy?

### **Refund Policy (TL;DR)**

Refunds are available for self-service plans (except Pay-as-you-go) if:

* Requested within **3 days** of purchase
* **Usage is under 20%** (or **10%** for Enterprise plans)
* No **policy violations**, **chargebacks**, or **prior refunds**

**Dedicated Datacenter (Enterprise)** is **non-refundable**, unless a billing error is reported within 30 days.

***

Find extensive information on refund policies for each product below:

### Residential Proxies <a href="#h_45da19e3ac" id="h_45da19e3ac"></a>

Refunds are available exclusively for self-service clients under the following conditions:

* The plan is not Pay as you go (as it’s non-refundable);
* A refund request must be submitted within three calendar days from the first transaction for the services;
* The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
* The account has not been suspended for a breach of our Self-Service Subscription Agreement;
* The customer has not charged back or otherwise reversed fees paid for the services;
* No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### ISP Proxies <a href="#h_9f0c4269d1" id="h_9f0c4269d1"></a>

To be eligible for a refund, you should follow these requirements:

* The request for a refund must be submitted within three calendar days from the date of the first transaction for the services.
* The account should not have been suspended for violating our Self-Service Subscription Agreement.
* The customer must not have charged back or otherwise reversed the fees paid for the services.
* Lastly, no previous refund claims should have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Dedicated ISP Proxies <a href="#h_9f0c4269d1" id="h_9f0c4269d1"></a>

Refunds are available exclusively for self-service clients under the following conditions:

* The plan is not Pay as you go (as it's non-refundable);
* A refund request must be submitted within three calendar days from the first transaction for the services;
* The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
* The account has not been suspended for a breach of our Self-Service Subscription Agreement;
* The customer has not charged back or otherwise reversed fees paid for the services;
* No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the[ Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-subscription-agreement).

### Mobile Proxies <a href="#h_116395ddf1" id="h_116395ddf1"></a>

Refunds are available exclusively for self-service clients under the following conditions:

* The plan is not Pay as you go (as it’s non-refundable);
* A refund request must be submitted within three calendar days from the first transaction for the services;
* The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
* The account has not been suspended for a breach of our Self-Service Subscription Agreement;
* The customer has not charged back or otherwise reversed fees paid for the services;
* No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Web Unblocker <a href="#h_12ab691dd7" id="h_12ab691dd7"></a>

Only self-service clients are eligible for a refund if:

* A request for refund is submitted within three calendar days of the date of the first transaction for the Services;
* They have not used more than 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
* Their account is not suspended for a breach of our Self-Service Subscription Agreement;
* They have not charged back or otherwise reversed fees paid for the Services;
* They have not previously claimed a refund for the Services.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Dedicated Datacenter Proxies (Self-Service) <a href="#h_33d5dcb045" id="h_33d5dcb045"></a>

* A request for refund must be submitted within three calendar days of the date of the first transaction.
* The account has not been suspended for a breach of our Self-Service Subscription Agreement;
* The customer has not charged back or otherwise reversed fees paid for the services;
* No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Dedicated Datacenter Proxies (Enterprise) <a href="#h_00c98db2ce" id="h_00c98db2ce"></a>

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Datacenter Proxies <a href="#h_79988d1609" id="h_79988d1609"></a>

To be eligible for a refund, you should follow these requirements:

* The request for a refund must be submitted within three calendar days from the date of the first transaction for the services.
* The account should not have been suspended for violating our Self-Service Subscription Agreement.
* The customer must not have charged back or otherwise reversed the fees paid for the services.
* Lastly, no previous refund claims should have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

### Web Scraper API <a href="#h_e8539a8da8" id="h_e8539a8da8"></a>

Refunds are available exclusively for self-service clients under the following conditions:

* A refund request must be submitted within three calendar days from the first transaction for the services;
* The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);
* The account has not been suspended for a breach of our Self-Service Subscription Agreement;
* The customer has not charged back or otherwise reversed fees paid for the services;
* No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the [Self-Service Subscription Agreement](https://oxylabs.io/legal/self-service-tos).

***

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