What is your refund policy?

Refund Policy (TL;DR)

Refunds are available for self-service plans (except Pay-as-you-go) if:

  • Requested within 3 days of purchase

  • Usage is under 20% (or 10% for Enterprise plans)

  • No policy violations, chargebacks, or prior refunds

Dedicated Datacenter (Enterprise) is non-refundable, unless a billing error is reported within 30 days.


Find extensive information on refund policies for each product below:

Residential Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

ISP Proxies

To be eligible for a refund, you should follow these requirements:

  • The request for a refund must be submitted within three calendar days from the date of the first transaction for the services.

  • The account should not have been suspended for violating our Self-Service Subscription Agreement.

  • The customer must not have charged back or otherwise reversed the fees paid for the services.

  • Lastly, no previous refund claims should have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Mobile Proxies

Refunds are available exclusively for self-service clients under the following conditions:

  • The plan is not Pay as you go (as it’s non-refundable);

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Unblocker

Only self-service clients are eligible for a refund if:

  • A request for refund is submitted within three calendar days of the date of the first transaction for the Services;

  • They have not used more than 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • Their account is not suspended for a breach of our Self-Service Subscription Agreement;

  • They have not charged back or otherwise reversed fees paid for the Services;

  • They have not previously claimed a refund for the Services.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Self-Service)

  • A request for refund must be submitted within three calendar days of the date of the first transaction.

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Dedicated Datacenter Proxies (Enterprise)

Purchases are final and non-refundable unless the client identifies an error. In this case, they must contact Oxylabs within 30 days of the charge to initiate a refund process.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Datacenter Proxies

To be eligible for a refund, you should follow these requirements:

  • The request for a refund must be submitted within three calendar days from the date of the first transaction for the services.

  • The account should not have been suspended for violating our Self-Service Subscription Agreement.

  • The customer must not have charged back or otherwise reversed the fees paid for the services.

  • Lastly, no previous refund claims should have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.

Web Scraper API

Refunds are available exclusively for self-service clients under the following conditions:

  • A refund request must be submitted within three calendar days from the first transaction for the services;

  • The usage must not exceed 20% of the traffic (for Regular plans) or 10% of the traffic for (Enterprise plans);

  • The account has not been suspended for a breach of our Self-Service Subscription Agreement;

  • The customer has not charged back or otherwise reversed fees paid for the services;

  • No prior claims for a refund have been made.

ℹ️ To learn more about our refund policy, please refer to the Self-Service Subscription Agreement.


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