> For the complete documentation index, see [llms.txt](https://developers.oxylabs.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developers.oxylabs.io/help-center/troubleshooting/i-cant-access-my-account.md).

# I can’t access my account

In case you’re having trouble accessing your account, we recommend checking your inbox to see if you received an email from us and are using that specific email address when logging in.

If the issue persists - don’t hesitate to contact our team:

Contact support via live chat or send a message to <support@oxylabs.io>.

***

<a href="https://dashboard.oxylabs.io/en/" class="button primary">Head back to the dashboard</a>


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