# I can’t access my account

In case you’re having trouble accessing your account, we recommend checking your inbox to see if you received an email from us and are using that specific email address when logging in.

If the issue persists - don’t hesitate to contact our team:

Contact support via live chat or send a message to <support@oxylabs.io>.

***

<a href="https://dashboard.oxylabs.io/en/" class="button primary">Head back to the dashboard</a>


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://developers.oxylabs.io/help-center/troubleshooting/i-cant-access-my-account.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.