Billing & Subscriptions

Manage your Oxylabs billing information: learn how to update payment methods, edit billing details, and manage subscriptions.

The Oxylabs dashboard allows you to manage your billing information, including payment methods and subscription details. This page will walk you through the process of:

• Accessing billing information
• Managing payment methods
• Updating billing information
• Canceling a subscription

Any changes to billing information will apply only to the selected subscription. If you have multiple subscriptions, you'll need to update them individually.

Accessing billing information

To begin managing your billing information:

1. Log in to your Oxylabs dashboard.
2. Click on My Account in the left navigation menu.
3. From the top navigation bar, click on Products.

In the Products section, you'll see:

• A list of all your products with status indicators showing which services are active.
• Information about your current plans, traffic allocation, and pricing.
• Upgrade options for each product.

Managing payment methods

In your Oxylabs dashboard you can add, update, or remove payment methods.

To manage your account payment methods, click the Manage subscription button on the top right of the screen:

Note: the Manage subscription option only appears for paid products, not free trials or free products.

Adding a new payment method

1. In the payment management system, click + Add payment method.
2. A new form will appear with payment options (Card, PayPal, US bank account).
3. Select your preferred method and enter the required information.
4. (Optional) Check/uncheck the box to make your new payment method the default.
5. Click Add to save your new payment method. Your new payment method will appear in the list.

Setting a default or removing payment method

In the payment management system, your current default payment method appears at the top of the list. To change it, click the triple-dot menu next to another payment method from your list and select Make default.

To remove a payment method from the list, use the same triple-dot menu and select Delete.

Updating billing information

1. Select Manage subscription in your product page of the Oxylabs dashboard.
2. Locate the BILLING INFORMATION section.
3. Click Update information.
4. Edit your email, billing address, phone number, and tax ID, as needed.
5. Save changes.

Canceling a subscription

1. In the top-right corner of the subscription management page, click Cancel subscription.
2. Confirm your cancellation when prompted.
3. Your subscription will remain active until the end of the current billing period.
4. For inactive subscriptions, you'll see a Resubscribe option instead of Cancel.